Compliance

Data security and compliance has become a very hot topic of discussion, especially when it comes to digital protection of personal data on the web. As such, it's our job at CloudContactAI to protect users as well as the users' clients. Going forward, laws will continue to shift in response to changing threats and we'll do all we can to keep our clients compliant with such laws.

Compliance Laws

CCPA

The state of California introduced legislation for the California Consumer Privacy Act (CCPA) which took effect Jan 1, 2020. This bill intends to give Californians rights over the personal data companies collect. Companies have to disclose what information they collect, if they sell your information, and are required to provide an opt-out function.

GDPR

In the European Union, they implemented a General Data Protection Regulation (GDPR) which took effect in May 2018. GDPR aims to bring all the EU member states under one umbrella by enforcing a single data protection law, intending to put guidelines and regulations on how data is processed, used, stored or exchanged.

TCPA

The Telephone Consumer Protection Act (TCPA) was one of the first consumer protection laws enacted to protect consumers. This law created the basis of required telecom compliance. Companies cannot call consumers before 8 a.m. or after 9 p.m., maintain a do-not-call list, and must disclose their name/pertaining information.

Settings

On the Settings menu item, there is a tab entitled TCPA Compliance for those who need to conform to the TCPA standards. Settings is only available on a paid plan.