AI Agents

CloudContactAI AI Agents automatically respond to inbound SMS and Email messages using your own knowledge base and AI-powered language models. Instead of manually replying to every customer message, you configure an agent once and it handles responses at scale — accurately and in context.

How It Works

AI Agents are built on three core technologies:

The flow for every inbound message:

1. Customer sends an SMS or Email to your CCAI number or address
2. FAISS searches your knowledge base for relevant context
3. OpenAI generates a response using that context
4. CCAI delivers the response back to the customer automatically

Benefits

• Instant responses — customers get answers immediately, any time of day
• Context-aware — responses are grounded in your specific knowledge base, not generic AI output
• Scalable — handles high message volumes without additional staff
• Customizable — configure agent personality, tone, and behavior per phone number or use case

---

Setup

---

Next Steps