Delivery Error Codes

Whenever users look at a campaign that failed to go out, and the associated error code that comes tied with it when the cursor hovers over the error icon. Here are what those codes mean.

Internal Errors


CCAI-ERR-00	Phone validation error
CCAI-ERR-01	Landline
CCAI-ERR-02	Carrier Stated Landline
CCAI-ERR-03	Invalid Phone Number
CCAI-ERR-10	SMS Quota Exceeded
CCAI-ERR-1	Unexpected
2001	User asked to not text them (OptOut error)
1000	This account has exceeded trial SMS limit
1001	This client has exceeded monthly SMS limit

Common Twilio Errors

There are many more than documented here, but these are the most likely error codes to appear when using CCAI. For the full list of potential Twilio errors, feel free to check out the entire roster here on their own documentation.


21211	Invalid 'To' Phone Number
21408	Permission to send an SMS has not been enabled for the region indicated by the 'To' number
21602	Message body is required
21610	Attempt to send to unsubscribed recipient
21704	The Messaging Service contains no phone numbers
30002	Account suspended
30003	Unreachable destination handset
30004	Message blocked
30005	Unknown destination handset
30006	Landline or unreachable carrier
30007	Carrier violation
30007	Message filtered